Work
Work built around the whole journey.
Selected work, current state, and the evidence behind it.
01 / Ten20 Beauty
Client software · Belfast · Handover in progress
A booking and admin system shaped around the salon's working day.
My role: I designed and implemented the customer journey and the workspace behind it.
- The job
- Treatment choices, appointment rules and the working day need to fit together. A booking form is only one part of that job.
- The build
- Treatment selection and composition, availability checks, booking and payment flows, and an admin workspace for appointments and the day ahead.
- Evidence on hand
- Repository tests cover booking rules and supported journeys. Browser checks cover the customer and admin interfaces. These demonstrate implemented behaviour; they do not establish a business result.
- Current state
- The public site and admin work have been delivered. Customer self-booking is not open yet. Final client acceptance is still pending.
The screenshot shows the public booking interface and contains no customer data.
What this work demonstrates
The whole journey has to make sense.
A customer needs a clear next step. The person running the business needs a useful view of the work. Booking rules and integrations have to support both.
That is the kind of joined-up problem I design, build and test: a usable customer journey with practical tools behind it.
Find the right starting point02 / Clear2Land
Personal product · In development
A companion for the flight between the flights.
A flight-simulator companion being developed around flight planning, cockpit context and progression.
This is a separate personal product shown from the development build. It does not offer a download, live service or paid access.
